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10 compelling reasons why you should use Microsoft Dynamics CRM
Microsoft is bringing customer relationship management (CRM) software into a new era with Microsoft Dynamics CRM an affordable technology solution that helps automate and streamline your organisation's CRM strategy and provides you with access to up-to-date information and new ways to respond quickly.
Here are ten top reasons why your CRM should be Microsoft Dynamics CRM.
- Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications, putting lead information, marketing pitches, and sales call information into one central location for your sales and marketing staff.
- Works tightly with Microsoft Office Excel so you can make decisions on the fly and quickly turn customer information into dynamic snapshots or PivotChart dynamic views to understand in seconds how a sales increase or company expansion can benefit the business.
- Improves operational efficiency through the standardisation and streamlining of processes. You can automate business processes in ways that your employees can use each day. Microsoft Dynamics CRM can relieve your staff of mundane but vital work, automate time-consuming repetitive tasks, warn staff of open customer issues, and automatically send important e-mail messages to customers and partners.
- Works the way your business works with point-and-click system customisation. You can design and modify Microsoft Dynamics CRM forms, relationship links, and customer views without complicated programming.
- Gives the right information to the right people. With Microsoft Dynamics CRM, you have the tools to make sure the right information is delivered to the right people-whether they are using Outlook or the Web.
- Targets your marketing campaigns so you're always in touch with the right customers. With its marketing automation module Microsoft Dynamics CRM simplifies building customer and lead lists, developing marketing campaigns targeted at specific customers, measuring the results of these campaigns, and developing follow-up marketing efforts.
- Simplifies service scheduling to keep customers satisfied by giving you a centralised, all-in-one view of all customer service requests and service professional calendars. Dispatchers can quickly and easily match the right service personnel to a particular customer or type of service call.
- Integrates with your existing systems to help break down information silos. Microsoft Dynamics CRM harnesses the power of Web services through the Microsoft .NET Framework. This latest generation of technology enables businesses to connect isolated, legacy business systems and applications.
- Enhances offline communications so everyone can be productive regardless of location. Microsoft Dynamics CRM is designed so your staff can be productive both in the office and on the road-even if they aren't connected to a network. Information can be filtered so that people receive only the information they need such as meeting updates and sales figures.
- Builds on the power of SQL Server Reporting Services to create insightful business reports. The SQL Server Reporting Services engine is a powerful analytical tool for business. The Microsoft Dynamics CRM embedded reporting engine integrates smoothly with Microsoft SQL Server to generate compelling data reports for business decision makers.
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To find out how Calyx Software and Microsoft Dynamics CRM can benefit your business, contact:
Gary Matthews
Business Development Consultant-Dynamics CRM
Calyx Software UK Ltd.
T: +44 (0) 1509 505 777
E: gary.matthews@calyxgroup.com
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